FAQs

  1. What payment methods do you accept? We accept credit/debit cards and cash on delivery.

  2. How can I track my order? Tracking details will be shared via email/SMS upon dispatch.

  3. Do you ship outside the UAE? Currently, we only ship within the UAE.

  4. Can I cancel my order? Orders can be canceled within 24 hours of placement.

  5. Are there any additional fees? No hidden charges. Shipping fees are clearly outlined during checkout.

  6. What if I receive a damaged product? Contact us immediately via WhatsApp to resolve the issue.

  7. Do you offer gift wrapping? Yes, gift wrapping is available for an additional charge.

  8. How do I contact customer support? Reach us via WhatsApp at +92 300 4519977 or email info.souqalwan@gmail.com.

  9. Is there a minimum order value for free shipping? Yes, free shipping is available for orders above AED 180.

  10. Can I change my shipping address after placing an order? Address changes are possible within 24 hours of order placement.